My Sweet GREAT Kassie

Some of you know my Assistant Kassie. Well she is the BEST. Here is the letter she wrote for me to American Airlines. (she wrote this as me)

Dear Lynn,

I'm sure you get tons of complaints on a daily basis, but I wanted to shoot you a compliment about your employee, Anna Ramirez-Antunez in the South Reservation Center in DFW. American lost my luggage, during my flight to San Francisco. I got through to Anna and she helped me the entire way, calling me back every time, and resolving my issue above and beyond what most people would've done. You are very lucky to have such a great employee working for you, and I appreciate her services greatly. People like this is why I keep coming back to American Airlines. Thank you for your time, and have a great day.

Johnny Wilde
Wildeco, Inc.