Apple - Wildeco?


A pproach customers with a personalized, warm welcome.

P robe politely to understand the customer’s needs (ask closed and open-ended questions).

P resent a solution for the customer to take home today.

L isten for and resolve any issues or concerns.

E nd with a fond farewell and an invitation to return.


W illing to help.

I nterested in you what's best for you.

L isten to your needs and concerns.

D construct the problem to find a solution.

E nable your sensibilities to listen.

C onsider all possibilities and solutions and search for solutions.

O pen and optimistic.

Apple's secret training manual