A pproach customers with a personalized, warm welcome.
P robe politely to understand the customer’s needs (ask closed and open-ended questions).
P resent a solution for the customer to take home today.
L isten for and resolve any issues or concerns.
E nd with a fond farewell and an invitation to return.
W illing to help.
I nterested in you what's best for you.
L isten to your needs and concerns.
D construct the problem to find a solution.
E nable your sensibilities to listen.
C onsider all possibilities and solutions and search for solutions.
O pen and optimistic.
Apple's secret training manual