Distressed Passenger - ME
In 109 days I will tell how it all ended!! You don't want to miss it, Trust me. It's GOOD.
So I'm in El Paso the other day on what turned out to be a wild goose chase. So MISS invited me to her family's house. I knocked on the door, she lets me in and literally runs away into another room? Being that I'm not very shy, I find my way to the living room and introduce myself to two kids sitting on the couch. Five or six minutes later someone walks in and asks who am I? I think they thought I actually just walked in their house. I just introduced myself and they walked away.
So long story short she neglected to let her family know that she had invited me to visit them. You would think that would be an important detail. (She wants to be a doctor) So anyway I spend the first night in the Hampton Inn and it was terrible. It was old and air conditioner did not work. And for people that know me even in the winter I need good air conditioning to sleep. So the next morning I checked out and went right over to the Hyatt Place. I walk in and I'm telling this story to the two front desk people and up walks the manager. He says I'm sorry I couldn't help but overhear your story. He offered me the distressed passenger rate. For those of you that are not frequent travelers. That's like the best rate you can get. When an airline cancels a flight or there is bad weather you get the distressed passenger rate. He said that I looked like I was a distressed passenger. Which I have to admit at that point I was.
If you're ever in El Paso Texas and you need a great place to stay I recommend the Hyatt Place. The manager's name is Roger and he is super nice. - As a side note he also gave me his personal cell phone number and told me if I ever needed anything just to call. Turns out I did find myself needing him and I called and he helped me right through it. Thanks Roger
In a few weeks I'm off to San Francisco to my annual trip to MacWorld. Can't wait.
* a few details of this post have been altered to protect the integrity of the post
A pproach customers with a personalized, warm welcome.
P robe politely to understand the customer’s needs (ask closed and open-ended questions).
P resent a solution for the customer to take home today.
L isten for and resolve any issues or concerns.
E nd with a fond farewell and an invitation to return.
W illing to help.
I nterested in you what's best for you.
L isten to your needs and concerns.
D construct the problem to find a solution.
E nable your sensibilities to listen.
C onsider all possibilities and solutions and search for solutions.
O pen and optimistic.
Apple's secret training manual
Anyway on to more positive things. Dear and I are going to Dallas tomorrow and just look at where we are staying. I've been wanting to stay here ever since they built it.
Intimacy is essential if you want a relationship where you can be yourself. Being intimate is more than just physical intimacy. It’s also emotional. Remember to think about this when you’re inspecting your own relationship. - Maria